We offer free UK delivery over £90 within the UK Mainland. Express delivery options will be fulfilled in 1-3 working days; however, costs may vary depending on the location. Remote areas of the UK mainland and those outside it may incur additional delivery charges. If you have any questions, please get in touch with our Customer Services team.
We strive to have all items dispatched within two working days of the order placed, however there may be a rare occasion where this takes up to 28 days. An email confirmation of dispatch containing the tracking number and courier details will be sent from us. This enables you to conveniently follow the journey of your order until it arrives at your doorstep.
Our couriers will make every effort to deliver your items between 9.00am and 6.00pm Monday to Friday, and require a signature for the goods. If there is extra information that you would like our couriers to know such as a safe location or an alternative day/time then please add this information in the comments box provided when placing your order.
Should we be unable to deliver the goods within the timeline specified, we will notify you via email or phone using the contact information provided at the time of order. We will update you on the expected delivery date.
If you need assistance, our Customer Services team is available to help. You can reach us by email at [email protected]
If you have any queries, you can get in touch via email at [email protected] or give us a call on +44 20 70978693.
Returns
Ashantirugs offers a 30-day Return on any product purchased. If you shouldn’t be satisfied with any product you have purchased from us, simply contact us within 30 days after your purchase date and our customer service team will guide you through the return process. Please note our returns policies are subjected to the terms and conditions within Ashanti Rugs Website.
You will, have to cover the returning costs of your order. You can arrange for the return using a courier of your choice or alternatively let us handle that for you. Please note that collections are considerably more expensive than the original delivery, as it is a "one off" collection rather than the courier picking up multiple items from our warehouse at the daily times arranged.
If you prefer for us to handle the return for you the cost will vary depending on the item being returned, you will be informed of the cost before proceeding the process. The full value of the original order (including any original delivery fee) will be refunded with the collection cost being deducted.
2. Our returns address will be sent to you via email once your claim has been made
Please note that all returns may be subject to a 10% handling charge.
Damaged Items
In the unlikely event that your goods arrive damaged or imperfect we will happily exchange it or issue a full refund. This must be communicated to us in writing or email within 3 days of receiving your item. Items must be returned in their original packaging if possible or returned using suitably strong material, we will issue a full refund once the item has been received and checked by us.
All our goods are checked and securely packaged before they are dispatched, your goods should be delivered to you in the same well packaged condition. If you receive an item and the packaging is damaged, please sign for the parcel as damaged on the courier's delivery note, this will aid us in verifying that the item is damaged.
If you need any further information regarding the delivery or return of your goods, please don't hesitate to contact one of our customer service representatives on 02070978693 or email us at [email protected]
| Shipping and Return Costs |  |
||||
| Country | Net price for parcel shipping up to 30 KG and a max. Length of 200 cm by GLS | Net price for_x000D_ Package - Returns up to 30 KG and a max. Length of 200 cm from an EU country by GLS | Oversize carpet within Germany | Oversize carpets abroad | |
| Germany | 4.95 € | 5.95 € | "Oversized rugs shipping:_x000D_ 230cm x 320cm, 240cm x 330cm, 240cm x 340cm, 280cm x 370cm, 280cm x 380cm_x000D_ by freight forwarding within Germany net 24.95 € " | "Abroad shipment by forwarding on request!_x000D_ On request and after approval of the end customer, the carpet can be folded folded as Pakket for the price as in_x000D_ Column B " | |
| Benelux | 6.95 € | 15.95 € | |||
| Denmark without islands | 8.95 € | 17.95 € | |||
| Estonia, Latvia, Lithuania | 19.95 € | 28.95 € | |||
| Finland | 29.95 € | 38.95 € | |||
| France mainland | 11.95 € | 20.95 € | |||
| Great Britain | 16.95 € | 25.95 € | |||
| UK Channel Islands and_x000D_Northern Ireland | 23.95 € | 32.95 € | |||
| Ireland | 39.95 € | 48.95 € | |||
| Italy except Livingno, San Marino, Campione D'Italia | 12.95 € | 21.95 € | |||
| Austria | 7.95 € | 16.95 € | "Returns / picking oversize carpets:_x000D_ 230cm x 320cm, 240cm x 330cm, 240cm x 340cm, 280cm x 370cm, 280cm x 380cm_x000D_ by freight forwarding within Germany net 24.95 € " | "Returns abroad by forwarding on request!_x000D_ Returns from abroad can be returned folded as a package for the price as in_x000D_ Column C " | |
| Poland | 14.95 € | 23.95 € | |||
| Portugal mainland | 21.95 € | 30.95 € | |||
| Romania | 27.95 € | 36.95 € | |||
| Sweden | 19.95 € | 28.95 € | |||
| Slovakia | 22.95 € | 31.95 € | |||
| Slovenia | 14.95 € | 23.95 € | |||
| Spain mainland | 21.95 € | 30.95 € | |||
| Czech Republic | 12.95 € | 21.95 € | |||
| Hungary | 17.95 € | 26.95 € | |||
| Serbia | 44.95 € | 53.95 € | |||
| Croatia | 44.95 € | 53.95 € | |||
| Bulgaria | 44.95 € | 53.95 € | |||
| Greece | 44.95 € | 53.95 € | |||
| The shipping time for packages to an EU country is usually 2-5 working days depending on the country | The shipping time of oversizes in Germany is usually 5 working days - outside of Germany usually 7 - 10 working days. | ||||